At lunch I had to schedule some appointments with Random's school. I will have to coordinate some time off for those meetings which I'm not looking forward to. I like work but my kids come first. (OK second - my husband comes first)
After lunch I went to the other building and listened in on customer service calls so that I can understand what they do. It was interesting but I'm glad that I'm not doing that. On one call I had to hold my breath to keep from laughing at the absurd questions the women was asking. Customer Service people have to have a lot of patience.